RETURNS POLICY
Introduction
The core of our business drive is to ensure you are 100% satisfied and thrilled with your purchase. So, if We fall short of this commitment and you are not satisfied with an item that you have taken delivery of, or you change your mind within the stipulated return period for an item, we are happy to help.
For the purpose of this document, RETURN shall be defined as;
An exchange of already purchased merchandise for a refund, or for a GoMarket credit for the full purchase price, or for exchange with another identical or different item within the same category. RETURN could mean repairs, exchange for an upgrade or acceptance of merchandise plus compensation with a GoMarket discount voucher or similar.
Categories: Groceries | Computing and accessories | Phones and Tablets | Gaming |Automobile Spare parts | Electronics | Souvenirs | Wines & Spirits | Home & Office | Baby, kids & Toys | Fashion | Books, Movie & Music | Garden & Outdoor | Pet Supplies | Sporting | Souvenirs
Return Philosophy
GoMarket doesn’t own all merchandise published on gomarket.com.ng but we are alive to our responsibility to protect Shopper Rights and are willing to go out of our way to fulfill Shoppers’ wishes.
We partner with the most “customer satisfaction” oriented Merchants across all categories of products in all markets. These Merchants have standard return policies which we would pass directly to you, however, depending on the instance, we are happy to negotiate further on your behalf. In all cases, fairness, shall be our guiding principle.
Return Schedule for all Categories
| Conditions | ||||
| Category | ||||
| Return Period | Refund Mechanism | Shipping Cost | Others | |
| Groceries (Fresh foods/ food stuff) | Point of delivery | Full cash refund | Shopper is liable for transportation on all returns except for delivery of wrong, expired or defective items | Any product you wish to return must be in the same condition you received it and in the original packaging. The receipt of purchase must also be available. |
| Full refund with GoMarket credit or | ||||
| Acceptance with compensation | ||||
| Groceries (Beverage)Pet Supplies | One day after delivery for canned beverage only | Full refund with GoMarket credit | Shopper is liable for all returns except for delivery of wrong or defective items | Any product you wish to return must be in the same condition you received it and in the original packaging. The receipt must also be available. |
| Acceptance with compensation | ||||
| Groceries (Fruits & Vegetables) | Point of delivery | Full refund less shipping cost or | Shopper is liable for all returns except for delivery of wrong or defective items | Any product you wish to return must be in the same condition you received it and in the original packaging. The receipt must also be available. |
| Full refund with GoMarket credit or | ||||
| Acceptance with compensation | ||||
| FashionGamingHome and OfficeBaby, kids and toysSporting | One day after delivery | Exchange for another identical or different item within the same category. Exchange for an upgrade | Shopper is liable for all returns except for delivery of wrong or defective items | Any product you wish to return must be in the same condition you received it and in the original packaging. The receipt must also be available. |
| Automobile Spare partsHome and Office | Five days after delivery only | Exchange for another identical or different item within the same category Repair | Shopper is liable for all returns except for delivery of wrong items | Any product you wish to return must be in the same condition you received it and in the original packaging. The receipt must also be available. |
| Exchange for an upgrade | ||||
| If purchased with insurance, in accordance to insurance provisions | If purchased with insurance, in accordance to insurance provisions | If purchased with insurance, in accordance to insurance provisions | If purchased with insurance, in accordance to insurance provisions | |
| ElectronicsPhones & TabletsComputing & Accessories | According to Product Warranty conditions | According to Product Warranty conditions | Shopper is liable for all returns except for delivery of wrong items | According to Product Warranty conditions |
| Any product you wish to return must be in the same condition you received it and in the original packaging. The receipt must also be available | ||||
| If purchased with insurance, in accordance to insurance provisions | If purchased with insurance, in accordance to insurance provisions | If purchased with insurance, in accordance to insurance provisions | If purchased with insurance, in accordance to insurance provisions | |
| Souvenirs | No returns | Acceptance with compensation | Not Applicable | The receipt must be available |
| Wines & SpiritsGardening and Outdoor | Point of delivery | Exchange for another identical or different item within the same category Exchange for an upgrade | Shopper is liable for all returns except for delivery of wrong items | Any product you wish to return must be in the same condition you received it and in the original packaging. The receipt must also be available |
Please note that GoMarket’s obligation under this policy only arises after Merchandise OWNERSHIP has passed to the Shopper. OWNERSHIP passes to the Shopper for merchandise that has been fully paid for, regardless of whether delivery has been made. In cases where OWNERSHIP has not passed, GoMarket reserves the right to cancel such Orders or not honour replacement request but with notification to the Shopper.
Please note that the above conditions are subject to change without prior notification.
Complaints
Whether your item qualifies for RETURN or not, if you are unsatisfied with your purchase, please reach us on [email protected] or fill out and submit the complaints form. We would love to hear about your experience. Who knows, we might just surprise you!
For questions concerning this policy or requests on how to return your item to us, please Contact Us
